This privacy policy sets out how Brewhouse and Kitchen Ltd uses and protects any information that you give Brewhouse and Kitchen Ltd, Hot Copper Pub Company Ltd, Knott End Pub Company Ltd and Warm Hearth Ltd when you use this website. Brewhouse and Kitchen Group of Companies (“The Company”) is committed to ensuring that your privacy is protected and are registered with the ICO. Should we ask you to provide certain information by which you can be identified when using this our data platforms, then you can be assured that it will only be used in accordance with this privacy statement. The Company may change this policy from time to time by updating this page without notice. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th May 2018 December 2018.

What we collect

We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as address and postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Statutory device information of who has accessed our systems
Purchase History and Financial History if you’ve purchased through our secure retailportals or via our partners
Any data if relevant to any statutory laws
CCTV as noted below
When you call us and leave a VoicemailWhat we do with the information we gather
We require this information to understand your needs and provide you with a better service, delivery of our contractual obligations, in addition to the legitimate interest that our guests have signed up to and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. All our communications will always have the option to remove yourself from our mailing lists or future correspondence.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we may not have any control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contacting Brewhouse and Kitchen

Contacting us by email, phone or in writing you will be giving us some basic information. We will use this information so we can reply to you and keep you up to Date. Information held will be generated via our Phones, Email, Website and Booking Widgets to allow us to effectively communicate with you.

WiFi and Company Apps

If you visit the Brewhouse and Kitchen and log on to our wifi or use our Apps, we may, as a result, collect data about your device, the volume of data you use, the websites and applications which you access and your usage by access time, frequency and location. This information is used only to provide you with access to the wifi and any may be used with your consent for marketing or other purposes which will be clear when using the relevant service. If you would prefer your location not to be known, you can do this by altering your device’s settings.

CCTV

We collect CCTV information help our guests staff and guests enjoy and safe environment and to deter and detect crime and disorder which could lead for use with external parties to comply with our licensing conditions, council and police force or other statutory bodies.

How long we keep your information for

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. We will decide this by considering what information we hold, the reasons we collected it and whether there are other means to achieve those purposes.

How we share your information

We don’t share the information we collect with anybody else, except in the case of CCTV images and authorised partners in the facilitation of the services we provide. These may be shared with the subject themselves, the police force or other security organisations or statutory organisations.

We also use the following external providers in delivery of our services

Pub Bookings (collinsbookings.com)
Tickets (tonicticketing.com)
CRM & App (como.com)
Service Monitor Group (servicemonitor.co.uk)
WiFi Providers and Managed Services (focus-grp.co.uk
Barclays Merchant Services
AirShip (airship.co.uk)
Polaris Elements (polaris-elements.co.uk)
Talent Funl (e4s.co.uk)
Microsoft Online Services
Propeller (propeller.co.uk)Access to your information
You are entitled to view, amend, or delete the personal information that we hold. Please email your request to our data protection officer. This can be done by contact central enquiries email: enquiries@brewhouseandkitchen.com In most cases, access is free although in some circumstances we are permitted to charge a reasonable fee to cover administrative costs.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. You can unsubscribe from our database at any time by clicking the unsubscribe link at the bottom of any correspondence you receive.

Brewhouse and Kitchen Companies are operated from, Office Above The Brewpub, 2a Corsica Street, London, N5 1JJ

© 2018 Brewhouse and Kitchen. All rights reserved